Cancellation by the Customer
Cancelling a booking with Italy by Run can result in cancellation fees being applied by Italy by Run, as outlined below. When cancelling any booking you will be notified via email of the successful cancellation and cancellation fees incurred.
Italy by Run enforces a 72 hour advance refund policy.
Cancellations must be communicated via e-mail at [email protected] no less than 72 hours in advance of the tour in order to receive a refund.
No partial refunds will be given for cancellations made within 72 hours of a tour.
No partial refunds are available once a tour has commenced.
Full refunds only offered at the discretion of management.
Cancellation by Italy by Run
Italy by Run can cancel the tours booked or scheduled on his own discretionary basis.
As an example, but the ability of cancelling is not related to only these cases, the tour can be cancelled: because of a sudden and unforeseen unavailability of the scheduled guide; because of the presence of the “high water” phenomenon (affecting Venice only); because of extreme adverse meteorological events like bora wind or huge storms that could limit the execution of the tour.
Italy by Run will communicate the cancellation of the tour by email and/or other contacts provided by the customer during the booking process. In the case of a cancellation you will receive a full refund of the paid price.